Support
Help with Mivori
For help with access, billing or your information, email hello@mivori.app. You do not need to sign in or subscribe to contact us.
Sign-in and email
Use the email address from your subscription. Check your spam folder, then request a fresh sign-in email in the app if needed. If you entered the wrong address at checkout or still cannot get in, contact us.
Subscriptions and billing
For a Paddle subscription, use the customer-portal link in your subscription email or Paddle’s buyer support to manage payments, cancellation or a refund request. Uninstalling Mivori does not cancel billing. Contact us if you need help recovering access.
Privacy and deletion requests
Request account deletion in the app, or email us for help with access, correction or deletion, including retained questionnaire information. App account deletion and a request to erase retained questionnaire information are separate. Read our retention policy and health privacy request process.
What to include
Describe the problem briefly and, for an app issue, include the app version and iPhone model if known. Please do not send sign-in links, passwords, payment card details, health records or identity documents in your initial message.
If the email link does not open, copy hello@mivori.app into your email app. Mivori support cannot provide medical advice. Contact your clinician about treatment questions; use emergency services for urgent help.